FAQ

How long does it take to make a payment after an order on the website?

  • 48 hours / 2 days after we receive your order, after that the order will be automatically canceled if you do not make a payment immediately.

After making payment, when will the goods be sent?

What payments do we accept?

  • We only accept payment via bank transfer to BCA Virtual Account, BNI Virtual Account, Permata Virtual Account, Mandiri Bill, QRIS & GOPAY.

Do I have to register as a member to shop at westcare.id?

  • No, you do not need to register to buy westcare.id products but if you want to make it easier for you to check your order and purchase status, and have the opportunity to join to collect CarePoints, please register as our member

What if I forget my login password?

  1. Click the Member Logo in the upper right corner
  2. Click "Forgot Password" in the password field
  3. Enter your e-mail address
  4. Press "Recover"

    Can I replace the product if I have paid?

    • No, you cannot replace the product when you have already paid for the product, so we should be careful before proceeding to the payment process

    How do you confirm payment after purchased ?

    1. No need confirm your payment, we automatically notice your payment after you complete your payment thru online payment in checkout
    Are Westcare products safe to use ?
    • Of course ! All Westcare products have been tested by BPOM, so they are safe to use

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